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  • Global Reach, Local Expertise

Whether it’s a desert rig or a remote offshore platform, we ensure seamless travel with region-specific support and trusted local suppliers.

  • Centralized Travel Control

Gain full visibility and control across your global travel program—track costs, monitor compliance, and make data-backed decisions.

  • Efficiency That Saves Time and Money

Reduce manual tasks with automated workflows, pre-trip approvals, and intelligent booking tools that meet your policy and preferences.

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Why a travel partner is key for service-based companies



Service-based organizations like yours recognize that companies make choices based on value not price. The same logic applies to choosing a business travel partner. With its software and services, a travel and expense provider can empower employees to show up at their best, so they can foster loyalty with clients and develop relationships with new ones.

A travel partner can help unlock a slew of advantages, from personalized service to user-friendly, integrated technologies. In turn, travelers can easily book, manage, and expense their trips, and companies can experience significant cost savings.

As artificial intelligence (AI) paves the way for greater customization and efficiency in business travel, service-based companies stand to gain from streamlined operations. While online booking tools abound, some companies may let business travel remain decentralized, allowing employees to handle bookings independently and later expense their trips.

Those that do are missing out.

Just as your company offers personalized services based on your clients’ preferences, a travel partner offers varying types of software and services based on company requirements.

Here’s what a travel partner can do for your service-based company.

A travel partner provides software and services to help manage the intricate details of business travel, like flight or rail reservations, hotel accommodation, duty of care support, and car rentals.

But the advantages extend well beyond coordinating travel.

A travel partner can customize business travel, offering elevated service for C-suite executives, as well as robust online, self-service booking tools and 24/7 support to all employees.

It can also give access to pre-negotiated travel deals (to save your company money and keep your travelers happier) while promoting adherence to your company's corporate travel policy.

What is a travel policy?

Think of a travel policy as a set of guidelines, with some flexibility and exceptions, aimed at guiding travelers to make choices that benefit both employees and the company. Yet a business travel policy transcends dos and don’ts. It serves to reinforce company culture, optimize cost savings, and support the well-being of travelers. A travel policy can be crafted (with your travel partner) to fit the nuances of your company. It can cover things like preferred fare classes, per diem expense limits, and even more sustainable travel practices.

In the service industry, it’s all about helping clients do what they do best. A business travel provider is also an enabler. Every time a traveler books through your travel partner, data is captured that can be used in near real-time to measure performance against business objectives and provide insights on how to be more cost-effective.

Access to rich data allows you to measure the cost of a trip against the value it generates, whether that involves sending an executive vice president to close a new deal or deploying a valued consultant to service a client. Those insights help you calculate the ROI of various business endeavors.

Can an online booking tool and a travel partner help you achieve the same outcome?

Definitely not. An online booking tool can centralize your company’s bookings, so everyone’s booking from the same platform with company-approved travel rates and providers. A top-notch travel partner offers an online booking tool and so much more. You can get software and services that help you manage and optimize travel, expense, meetings and events. Here’s a mere sampling of ways you’ll benefit:
  • Service that suits you: No matter how intuitive an online booking tool is, there will be travelers who require a higher level of attention. It’s best to go with a travel partner that offers a range of communication channels for assistance. That way travelers can chat from a desktop or mobile app to book or change a trip. They also have the option to speak to a live agent for more involved itineraries.
  • Special negotiated rates: Because of the volume of bookings they handle on behalf of their clients and the supplier relationships they cultivate, a travel partner can negotiate exclusive rates and privileges with a wide spectrum of airlines, hotels, and car rental companies. Those prices and perks are only available to their customers and are not accessible to the general public.
  • Advanced technology: Many travel partners make it easy to book and manage travel on just about any device for a seamless experience from laptop to phone. And top travel companies offer integrated travel booking, expense management, and reporting. The integration can be a time-saver for employees who are used to hunting for booking details to submit expense claims.
  • Faster booking: When machine learning drives the booking tool, it learns from user preferences and travel patterns, so travelers see personalized, in-policy trip options at the top of their search results. The key is also having a rate-search tool in your booking system. It uses machine learning to search for rate drops on airfares and hotels after a booking is made. And when it finds a lower rate, it rebooks it automatically without added time or effort.
  • Corporate travel policy integration: A travel partner helps bridge the gap between employee booking practices and your corporate travel policy by configuring search results that guide travelers – employees or contractors – to choices that align with your company’s preferred rates. Some travel partners use AI to help you craft an automated trip approval process that's in line with your travel policy guidelines to work more efficiently.
  • Traveler safety: When a travel partner provides risk intelligence technology, you’ll be able to pinpoint travelers' real-time locations. In the case of an emergency, you can notify them of security concerns or last-minute changes in travel regulations.
  • 24/7 support and assistance: Buffering against travel disruption is essential, especially when it comes to international travel, Travelers often require personalized help. Some travel partners offer comprehensive online and off-line support from skilled travel agents, 24/7. Even better is an automated system that proactively notifies travelers of heavy flight delays or cancelations and rebooks them on alternate flights.
  • Informed decision-making: With data aggregation enabled by a travel partner, you can analyze travel trends, assess risk, and oversee budget guidelines. Through comprehensive reports to share with stakeholders, you can spot opportunities to improve your travel policy and show leadership the value and impacts of managed travel.

Travel partners with software and services offer numerous advantages beyond what’s achievable through simple online booking tools. You can promote traveler well-being and provide service to different types of travelers, while actively contributing to your business's goals and objectives.

As a service provider, your core competency lies in demonstrating expertise to your clients and earning their trust. You, too, deserve a travel partner with the resources and experience to transform travel into a strategic lever for business growth.

Looking for more? Read “When is the right time for your service-based company to hire a travel partner?”

Reduce risk and safeguard your crews

From unpredictable disruptions to remote operations, oil and gas travel brings unique risks. Discover how American Express Global Business Travel (Amex GBT) uses real-time intelligence, 24/7 support, and scalable workflows to protect crews and minimize downtime.

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Maximize efficiency, minimize costs


Large-scale crew travel doesn’t need to break budgets. Learn how centralized booking, integrated approvals, and advanced analytics help your teams cut travel spend while maintaining operational continuity.

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Simplify compliance and carbon reporting


Meeting regulatory requirements is critical. See how Amex GBT provides carbon tracking, Scope 3 reporting, and integrated tools that simplify compliance without slowing operations.

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Tools and insights to support your business and improve team safety.

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1 Amex GBT Internal Reporting, December 31, 2024.
2 Amex GBT Q4 2024 earnings presentation, published February 27, 2025.
3 Amex GBT internal reporting, as of December 2024.

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